Terms and conditions

Definitions:

“Account holder” means individuals using the ilarna platform to search or advertise for in- home care, engage with a Caregiver or Care Recipient, Care Guardian, Service User and enter a Serviced – Care Plan Agreement with Carers.

“Care recipient” means an individual or incorporated body, loved one, friend or family member that is receiving care via the ilarna Platform. The account holder and the care recipient can be the same person.

“Carer”, “Care Assistant”, “Care Worker” and “Personal Assistant” “Caregiver” are all terms used to describe an approved Care Professionals on the ilarna platform. “Client” “Care Guardian” “Care Recipient” “Service User” “Care Seeker” is the term used to describe an account holder in the context of their contractual relationship with a Carer/Caregiver. “ilarna” or the “ilarna Platform” is a cloud webapp-based connectivity tech introductory platform for health and social care provided via the ilarna LIMITED platform.

“Private Hire Placement fee” means the fee that ilarna is entitled to charge any account holder that makes an offer to employ or hire and pay a Carer – Caregiver directly i.e., attempts to directly hire a carer off the ilarna platform.

“Service Agreement or Care Plan Agreement” is the initial agreement generated between the Carer or Caregiver and the Account Holder, Care guardian, Service Initiator or Service User on the platform – it is the basic contract between the Care Worker and the Account Holder for care services.

1. Terms

1.1) These terms and conditions are available on www.carecite.com. Our full company name is ilarna LIMITED, our registered company number is 13675123 and our registered address is 167-169 Great Portland Street, London, W1W 5PF.

ilarna is a connective technology platform. ilarna is not regulated or affiliated by the (Care Quality Commission) ‘CQC’, (Care Inspectorate Scotland) (RQIA Northern Ireland), we as ilarna continue to aspire to the fundamental standards of the Care Quality Commission and require all our Employees, Sub-Contractors, Suppliers and Approved Carers – Caregivers to equally aspire to meet these standards within the Profession.

1.2) These terms, together with all other terms and policies referred to in section 1.5 below, govern the basis on which we provide the collective services available on this Webapp platform. Please read these terms before using the services on the ilarna technology platform.

1.3) If you use our ilarna platform you agree to be bound by these terms. These terms form a legally binding contract, between you and us and govern your use of the platform. If you should breach any of these terms, we have the sole right to terminate your account and your right to use the platform without notification with immediate effect.

1.4) We may change and enhance the features and functionality of our platform from time to time. Also, we may change these terms from time to time in accordance with the changes in technology. If a revision is material, we may (but are not obliged to) notify you. If you continue to use our platform or receive services from our Approved Carers/Caregivers after any revisions take effect, then you will be taken to have agreed to the revised terms. These terms were last updated on the 29th of September 2022.

1.5) In addition to these terms, the following additional terms also apply to your use of our platform (and are, where relevant, incorporated by reference into these terms)
(a) Our Privacy and Cookies Policy; and
(b) Any additional terms displayed on-screen or accessible via a link on the platform.

1.6) All rights granted to you under these terms will terminate immediately if you are in breach of any of them.

2. The ilarna Platform

2.1) ilarna provides an online platform for Approved Self-Employed Private Health Care Workers and Account Holders – Care Recipients – Care Guardians to connect with one another and to communicate and coordinate in the service of arranging in-home care service or care plan agreements, between one another: This is facilitated through providing connective services, which include an online database of Self-Employed Approved Private Carers – Caregivers.

Communication tools (including mobile applications) to facilitate interaction between Care Workers and Account Holders – Care Guardians and between Care Workers and fellow Care Workers when applied.

Payment systems (including Stripe, BACS, Credit Card, Debit Card, and Pre-Paid Cards) to enable transactions between Account Holder – Care Recipients – Care Guardian and Self-Employed Approved Carers – Caregivers.

Monitoring tools for Account Holders – Care Recipients to monitor care activity and review carers. Feedback tools (including those controlled by approved third parties) on care quality and Carer – Caregiver reviews. One Mobile App for both Carers- Caregivers and Account Holders – Care Guardians or clients to enable easier and more secure communications through the ilarna WebApp.

2.2) Platform provision ilarna is an introduction platform. ilarna provides an online marketplace to facilitate the process of finding in- home care and to provide a secure means for handling payments and secure communications. It also markets and introduces Carers/Caregivers to Account Holders – Care Guardians – Service Users. ilarna does not directly Supply Carers – Caregivers to Account Holders – Care Recipients – Care Guardians. For the avoidance of all doubt ilarna DOES NOT employ Care Workers – Caregivers – Carers.

ilarna does not act as an Employment Agency or Care Agency in any way. As such, ilarna is not permitted and will not make changes to a Care Recipient’s – Care Guardians Care Plan, provide scheduled rotas, or effect any control over the professional delivery of care. For the avoidance of doubt this is always the responsibility of the Account Holder – Care Guardian – Service User. We operate and provide the online tools to ‘self-manage your care needs’. ilarna is a Self- Management Care Model Platform.

2.3) For further avoidance of doubt ilarna does not: provide or arrange in-home domiciliary care services or participate in the interaction between Account Holders, except to make introductions and provide the tools and technology to facilitate the interaction, as well as managing the processing of payments through our payment partner on behalf of Care Recipients, Care Guardians or Service Users to Caregivers – Carers.

Neither does it involve itself in the terms of use between Carers – Caregivers and or Care Recipients – Care Guardians or the regulation of their engagement with each other except to ensure certain minimum rates of pay are maintained by account holders on the platform i.e., that all Carers – Caregivers on the platform charge at least the quality care fee of £15.00 GBP per hour. The Caregiver – Carer can personalise their hourly care fee in line with the care requested.

A Care Guardian – Care Recipient or Service User on the ilarna platform solely decides whether to accept an offer from a Carer – Caregiver to provide the in-home domiciliary care services. The Care Guardian – Service User – Account Holder solely decides whether to engage a Carer – Caregiver to provide in-home domiciliary care services. The service agreement – Care Plan created by the Carer – Caregiver at the start of an assignment and accepted by the Care guardian – Care Recipient is a legal contract between each of these parties. Any subsequent associated shifts and costs are from the Carer – Caregiver to the account holder and their creation by the Caregiver – Carer is merely facilitated by the platform software.

2.4) Platform constraints

The ilarna platform is used at the Account Holder’s – Care Recipient’s – Care Guardian and self-employed approved Carer’s – Caregivers own risk and there is no guarantee that the platform will work optimally, not be subject to downtime, or removed from service at any point in time. ilarna does not accept any liability for losses or damages caused by the unavailability of the service, technical errors, usage errors, network errors or use of the platform outside of the intended purpose. ilarna disclaims any liability for controversies, losses, injury, accidents, claims, or damages arising out of the use of the online tools it provides, the engagement of Carers – Caregivers or the provision of care services by Carers.

2.5) Communications

You agree that our app, e-mail, SMS video calls and internal communication tools will be the official means of communication within the ilarna platform. We may occasionally use other messaging services or further internal messaging to account holders via the platform. As a business we take the welfare of all users of the platform as our number one priority. As such we reserve the right to monitor all communications transmitted via the ilarna platform. To maintain high levels of Carer – Caregiver response times ilarna may from time to time make use of a ‘mystery service user’ to gauge Carer – Caregiver response times and general quality levels of client interaction. We also monitor all messaging on the site both manually and by using artificial intelligence. By agreeing to these terms & conditions you explicitly agree to a ilarna ‘mystery service user’ having the right to contact you on an ad hoc basis and the right of ilarna to have oversight over all messaging on the platform for security, data, and performance reasons.

3. The platform

3.1) Vetting and background checking of Carers – Caregivers

ilarna makes every reasonable effort to check the identity and information provided by Carers – Caregivers. This includes visual and online biometric checks of passports – Identity cards – driving licenses to confirm identity and right to live and work in the UK, including stated qualifications and training certificates where available, DBS (PVG Scotland) (NI Access N. Ireland) checking.

Although ilarna carries out these checks and arranges a pre-qualified verification video call interview to every Carer – Caregiver who applies and qualifies on the platform, ilarna is not responsible for, nor has it control over the quality, timing, legality, reliability, responsibility, integrity, or suitability of the self-employed carers listed on the platform. ilarna strenuously recommends that the Account Holder – Care Recipient – Care Guardian carry out their own assessment of a Carer’s – Caregivers suitability before engaging into a Service Agreement – Care Plan with them by interviewing Carers – Caregivers (ideally in person). And in particular: By verifying in person, a Carers – Caregivers identity via photographic ID. By requesting proof of experience, training, qualifications, authorisations, and suitability for the position they are applying for. By following up on references (at ilarna or the Carer’s – Caregivers discretion) of Carers – Caregivers by telephone or email with their referees.

3.2) Insurance cover

Carers – Caregivers working through the ilarna platform are covered by our group self-employed Carer’s Insurance. Policy details of which are available from the ilarna head office or e-mail hello@carecite.com We recommend that Account Holders – Care Recipients – Care Guardians should check if their own home insurance also covers Carers – Care Givers working in their home for added security.

For the avoidance of doubt any transaction between an “Account Holder” and a “Care Worker” that occurs off platform is not covered by this self-employed Carers – Caregivers insurance policy and is also likely to result in the removal of both the Account Holder and the Carer from the platform with immediate effect.

3.3) Account Holder – Care Recipient – Care Guardian – Carer – Caregiver code of conduct.

You must not discriminate against a health Care Worker, Caregiver – Carer, or a Client, Care Recipient Account holder or Care Guardian based on colour, nationality, disability, sex, or any other potential source of discrimination. In addition, you represent and warrant that you if you are a Carer – Caregiver or you and every member of your household if you are a Client – Care Recipient – Care Guardian have never been the subject of a complaint, restraining order or any other legal action involved with being arrested for, charged with, or convicted of any criminal offence that involves endangering the safety of others, through either dishonesty or negligence, and are not nor have ever been on the sex offenders register or other similar list.

4. Paying for care

4.1) When you enter a Service agreement – Care Plan with a Caregiver – Carer on the ilarna platform you agree on the Care Plan Schedule to pay the hourly, daily, weekly, or nightly rate stated in the care plan contract for the service that you have agreed to receive. This rate is agreed between you and the Care Worker. If the care has been delivered, then it must be paid for. Our automated system ensures payments are processed on delivery of care.

5. Legal Contract

5.1) Once you have accepted the Service Agreement – Care Plan set up by the Service User – Care Guardian, you are bound by the terms of that agreement. Subsequently your initial acceptance to the planned service agreement with your Carer you will receive either a one-off or regular shift via the platform. ilarna can offer no mediation or intervention regarding perceived non-compliance with the Service Agreement except return of funds for noncompleted but paid for shifts.

If for any reason a shift is only partially completed within the care plan then it is the responsibility of the Carer -Caregiver to cancel, reissue or edit a new shift that reflects the hours or days worked or fulfil the shortfall of the shift at no extra cost to the care recipient.

6. User conduct and disputes

6.1) Any agreements are legally binding agreements between the Account Holder – Care Recipient – Care Guardian and the Carer, Caregiver. ilarna are not party to any agreement, and we cannot arbitrate or mediate if there is an alleged breach of contract. Any issues should be resolved directly between the Account Holder – Care Recipient and the Carer – Caregiver. Ilarna does not accept any liability for claims, demands or direct or indirect damages arising from disputes between Account Holders – Care Recipient – Care Guardians and Carers – Caregivers.

6.2) At ilarna we rate the safety and well-being of our Carers – Caregivers and their Care Recipients – Care Guardians as our number one priority. Any formal complaint we receive directly to our ilarna service team, from either a Carer – Caregiver, Care Recipient or Account Holder of a serious nature will be immediately investigated. Depending on the severity of the allegation and its nature ilarna reserves the right to immediately inform the police or social services of any complaint or concern that we may become aware of.

We also reserve the right to immediately remove any Carer – Caregiver, Account Holder, Care Recipient or Care Guardian from the platform whilst we investigate any complaint or allegation. We also reserve the right to inform other account holders if an allegation, complaint, or investigation pertaining to their Care worker or Care Recipient – Care guardian is occurring or on going.

6.3) You may only book care services for yourself as a Service User or for someone for whom you have authority to do so as a Care Guardian. You will remain bound by these terms and are responsible for all acts and omissions of the person receiving the care (if it is not you).

7. Issues with care services

You may provide the platform with feedback on Carers – Caregivers and or Carers – Caregivers may provide feedback regarding you or the Care Recipients changing care needs to ensure that you or they are receiving appropriate care, in some cases including via any portal we provide through the platform such as a care plan on the ilarna Webapp for instance.

8. Your account

8.1) To register an account and use the platform, if you are an individual, you must be at least 18 years old. We are not obliged to accept any registration request and absolutely reserve the right without explanation to refuse any registration request and or cancel any authorised accounts without notice. You also agree not to register more than one account per person.

8.2) Upon registration we may ask for the following information:

(a) Your personal information name, age, home address, email address and phone number(s).
(b) The type of care required.
(c) Details of who the care is for, and if this is not you then confirmation that you have their authority to arrange the care services as a Care Guardian.
(d) Payment information; and
(e) and in the case of Carers copies of ID documents including passports, driving license, copies of DBS, PVG etc and evidence of qualifications and trade body memberships.
(f) Any other information we think we should know about you, or which is reasonably requested by us. 8.3) You must ensure the information in your account is accurate, up to date, and kept always updated (which you may do through the editable ilarna platform).

9. Payments and ilarna fees

9.1) The contracted charges for care-services provided via the platform to you as a private user are payable in advance against a care plan agreement created by a care service user or care guardian representing a service user on an agreed basis (and the platform will automatically charge your credit/debit card where you have provided one). You undertake not to pay the Carer other than via the platform.

9.2) Payment transactions are subject to validation checks by your card issuer and our payment partner, and we are not responsible if your card issuer declines to authorise payment for any reason. Please note it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

9.3) You, if you are a client or account holder:

(a) Undertake not to make payment to a Carer – Caregiver directly or make any payment other than via our platform payment provider.
(b) Undertake not to enter into any direct agreement with any Carers that seeks to avoid the payment of our fees (and its associated Carer insurance) or to receive care services from Care Workers we have introduced you to, other than via the platform (including after you have ceased using the platform); and
(c) Acknowledge that any breach of this section may result in the immediate termination of your account and right to use the platform.
(d) Furthermore, if an account holder does choose to directly engage a Carer – Caregiver introduced to them by the ilarna Platform (i.e., bypassing the ilarna platform) on any basis either as a direct employee, self-employed contractor, through a limited company or LLP then the Account Holder/Care Recipient/Care Guardian shall be liable for the ilarna placement fee of £3,000 + VAT per Carer/Caregiver. This is payable within 5 working days of us discovering that a Care Worker has been procured off the site by the Account Holder plus the reasonable administration costs of the recouping the placement fee plus interest of 10% on the debt. Care rates are always set by the Carer/Caregiver and contractually agreed by the Account holder/Care Recipient/Care Guardian.

If a Carer is subsequently discovered to have contracted with a client ‘OFF’ the platform, ilarna reserves the right to both charge that Carer – Caregiver for the full value of the fees unpaid and to remove that Carer – Caregiver from the platform entirely at the company’s discretion. Ilarna currently charges NO fees to the Caregiver – Carer for services on the ilarna Platform. A commission per hour ilarna fee is added +VAT and invoiced separately to the Care Guardian – Care Recipient for every hour or increments of to the Caregiver – Carer delivers care within the care plan.

ilarna reserves the right to alter the terms of its commission/fee structure at any time. Any new commissions or fees will come into effect immediately or on the date specified by ilarna. Any changes in the commission or fee structure will be notified to both the Carer – Caregiver or Care Recipient – Care Guardian or Account Holder by email, SMS or through our platform communications.

ilarna reserves the right to invoice some Account Holders separately for its fees and or to charge different Account Holders different fee rates if required.

9.4) VAT

Under current VAT law neither ilarna nor the Carers – Caregivers charge VAT on the service provided by self-employed Carers – Carer Companies to their clients. We are however obliged to charge VAT of 20% on our commission fee chargeable to the service user only.

10. Cancellations and refunds

10.1) Cancellations

We ask and require all account holders to give at least 72- hours’ notice of any cancellation of a shift on the platform to their contracted Care Worker. It is standard for Care Workers on the platform to insist that all cancellations made within the 72-hour period or will be subject to the full hourly rate for care contracted in that 72-hour period. This however is at the total discretion of the approved Carer and negotiated between the Caregiver and Service User.

10.2) Refunds

In general, ilarna does not provide credits or refunds on behalf of ilarna approved Carers or Service Users for cancellations. Exceptional cases will be mediated by ilarna on an individual merit.

10.3) Refunds after 72-hour period

Any refunds agreed between a Carer and a Client, after the payment has been released to the Carer, must be dealt with as a direct transaction between the client and Carer. Our commission fee will not be returned (due to the administrative and transaction costs incurred by ilarna) once a payment has been released to the Carer – Caregiver.

11. Data protection and privacy

ilarna processes personal data in accordance with the Data Protection Act 1998 and GDPR 2018 and recognizes the importance of the correct and lawful treatment of personal data. This personal data, whether it is held on paper, on computer or other media, will be subject to the appropriate legal safeguards as specified in the Data Protection Act 1998.

We use and store personal information in several different ways for the purposes of satisfying operational and legal obligations. We have a set of internal policies and procedures and a range of guidance to make sure we comply with the law.

Caregivers, Care Guardians, Account Holders – Care Recipients, Employees and other subjects of personal data held by ilarna have the right to request access to any of their personal data.

ilarna fully endorses and adheres to the eight principles of the Data Protection Act.

When working with personal information ilarna endeavours to only share it with platform members or authorised third parties. ilarna does reserve the right to anonymise certain healthcare data generated by the platform or the ilarna Webapp. ilarna also reserve the right to share or sell this anonymised health data to responsible partners such as pharmaceutical or research and development partners from time to time.

12. Access to the Platform

12.1) You may only use the platform to contract with Carers for care and only in accordance with these terms. 12.2) We cannot guarantee the continuous, uninterrupted, or error-free operation of the platform. We may modify or suspend (including for maintenance) the platform at any time.

13. Platform rules

13.1) You may only use the platform to search for and engage Care Services for which you have a genuine need, and not for any other kinds of service. We reserve the right to report any illegal acts to the authorities.

13.2) You must not create links to the platform from any other website, without our prior written consent, ‘scrape’ content from the platform or create an electronic database by systematically downloading and storing all the content of the platform, remove or change any content of the platform or attempt to circumvent security or interfere with the proper working of the platform.

13.3) You must only use the platform and anything

available from the platform for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our associates or partners. 13.4) Any lewd or inappropriate messaging on the platform by either a Carer or an Account Holder, Care Guardian or Client will result in immediate removal from the platform.

14. Intellectual property rights and confidentiality

14.1) All intellectual property rights in the platform and in any content on the platform (including text, graphics, software, photographs and other images, videos, sound, trademarks, and logos) are owned by ilarna Holdings limited, the parent company of ilarna LIMITED. You acknowledge that you do not acquire any ownership rights in any of our intellectual property by accessing or downloading content from the platform.

14.2) We will keep all individual information about you confidential only for sharing where appropriate with approved Self-Employed Carers or as otherwise required by applicable law, and we will ensure (as best we can) that Carers keep it confidential and only use it for the purposes of providing care services to you.

14.3) You must keep all information you receive about the platform, and us and about Carers – Caregivers or Care Recipients – Care Guardians their affairs confidential always (including any information you receive or access via the platform in pursuit of care delivery).

15. Platform content

15.1) In respect of content on the platform, whilst we try to make sure it is correct, we cannot guarantee it is accurate or up to date. We have no responsibility for content from any other user or third-party partner.

15.2) We give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the platform and, to the fullest extent permitted by law, all implied warranties, conditions, or other terms of any kind are hereby excluded, and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the platform or relying on any of its content.

15.3) We cannot and do not guarantee that any content of the platform will be free from viruses and/or other code that may have contaminated or destructive elements. It is your responsibility to implement appropriate anti-virus and other security checks.

16. Choosing a Carer – Caregiver

16.1) By registering and using the ilarna platform as a person seeking care you agree that is your responsibility to select an appropriate Carer – Caregiver for yourself, your family member, any friend/associate or loved one, or any other person you are acting for. The ilarna platform can help you with the choice of a qualified and vetted Carer – Caregiver, however ilarna will not select a Carer – Caregiver for you, we may only suggest matches based on our algorithms, in all instances the final choice always remains with you.

16.2) Regarding any feedback on the platform or approved Care Workers, you must always:

(a) Submit it in good faith and honest belief at all times.
(b) Not submit any feedback that is unlawful, threatening, abusive, libellous, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party.
(c) Not submit any feedback that contains any viruses and/or other code that has contaminating or destructive elements; and/or
(d)) Not impersonate, or misrepresent an affiliation with, any person or entity.

16.3) You agree that, by submitting any feedback, you grant our affiliates and us a perpetual, irrevocable, worldwide, non- exclusive, royalty-free, and fully sublicensable right and license to use such feedback for the purposes of operating and promoting the platform or for reporting any criminal acts.

17. Platform Links

17.1) The platform may include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products, or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available.

18. Liability

Responsibility for contract acceptance. You acknowledge that the decision to enter a care plan contract with an approved Care r- Caregiver is your sole responsibility and that ilarna gives no warranty as to the suitability, experience, history, or character of any approved Carer – Caregiver, nor does ilarna give any warranty as to the completeness, truthfulness or accuracy of any information or documentation provided by the approved Carer – Caregiver.

19. Platform risks

You agree that you understand the risks involved in participating in an introductory service and you hereby wave all and any rights to claims for damages from ilarna in relation to the service.

20. Breaches of ilarna Terms & Conditions

You agree to indemnify and hold ilarna harmless from any claim or demand brought against ilarna as a result of you breaching these terms and conditions.

21. Liability cap

21.1) You acknowledge that ilarna total liability to you whether in respect of goods or services and whether based in negligence, breach of contract, misrepresentation or otherwise shall not exceed the value of the total commission income ilarna derived from you via the ilarna Platform service for a maximum period of 1 year. For the avoidance of doubt any Care Worker hired through the ilarna platform is liable themselves for all acts or omissions in the provision of home care services. 21.2) Nothing in these client terms shall exclude or limit our liability to you:

(a) For death or personal injury caused by our negligence.
(b) For fraudulent misrepresentation; or
(c) For any other liability that may not, under applicable law, be excluded or limited.

21.3) Subject to section 14.1, we shall not be liable to you (whether such liability arises because of breach of contract, negligence, misrepresentation or for any other reason) for any loss or damage that arises because of:

(a) Any circumstance for which you are at fault; or
(b) Any circumstance which we cannot reasonably be expected to control.

21.4) You agree to fully indemnify us on demand against all losses we incur or suffer arising because of or in connection with:

(a) Any breach of sections 6.2, 8.3, 9.1, 13 or 16.2; and/or
(b) Any claims brought against us by any Carer – Caregiver, Care guardian or Care Recipient that is based on any breach (or allegation of any breach) of these client terms by you, or any criminal act or omission on your behalf.

21.5) We will treat all use of the platform under your login details as use by you. You are responsible for protecting your account login details and password, and we will not be held liable for any loss or damage that may result from your failure to do so. If you forget or wish to change your password or email address, then email hello@carecite.com for details of how to change these login details or change them through our platform.

22. General

22.1) Subject to 21.2, these account holder terms and any other terms expressly referred to in them represent the entire agreement between you and us in relation to their subject matter.

22.2) We may sub-contract the performance of any of our obligations to you. We may assign any of our rights or obligations to you to someone else, if we notify you that we have done so. You may not sub-license or assign any of the rights or obligations under these account holder terms.

22.3) If we fail to enforce, or delay in enforcing, any of our rights under these account holder terms, that does not result in a waiver of the rights concerned.

22.4) If any provision of these account holder terms or any other terms incorporated by reference is found to be unenforceable, it shall not affect the enforceability of any other provisions they contain.

22.5) No terms are enforceable under the contracts (rights of third parties) Act 1999 by a person who is not a party to the agreement between us.

22.6) All notices given by you to us or vice-versa must be given by email to hello@carecite.com or in writing to the address set out above. We may give notice to you at either the email or postal address you provide to us when registering.

22.7) These client terms are governed by English law.

23. Vaccinations

Specifically, Covid 19 vaccinations. Ilarna’s policy regarding Covid vaccinations is that it is entirely the choice of Carers – Caregivers and their clients as to whether they feel it appropriate to have a Covid vaccination. That said it is our company policy to help all Carers – Caregivers on the platform gain access to the vaccine and to enable clients to see whether a Carer – Caregiver has had a Covid vaccination and for Carers – Caregivers to demonstrate they have had it.

23.1) ilarna asks Care Guardians or Service Users to vet all carers vaccination certificates, if they so wish.

23.2) On a Carer – Caregiver being removed from the platform or requesting to leave the platform no vaccine information is stored in our database.

24. Contacting us

Please submit any questions you have about these Account Holder terms or any issues concerning our platform and its use to us by emailing hello@ilarna.com

25. These terms and conditions (T&Cs) are specifically for Account Holders and approved Private Self – Employed Care Workers.

ilarna does not employ or recommend any Care Provider or Care Seeker, nor is it responsible for the conduct of any Caregiving provider, Service User and or Care Guardian. The Carecite Webapp is a platform that provides tools to help Care Seekers, Service Users, Care Guardians, Care Providers, Caregivers, or Carers to directly connect and confidently self-manage Care Services online. Each individual is solely responsible for selecting a Care Provider, Caregiver for themselves or their families and complying with the ilarna TERMS & CONDITIONS.