When the time comes to book a carer, we recognise it can be an incredibly overwhelming and stressful time, which is why with ilarna we’re making the decision as stress-free as it possibly can be with 24/7 support from our Customer Experience Team. We’re here to guide and support you and be a reliable sense of comfort as we begin your journey with ilarna and an ilarna Personal Assistant.
If this is your first experience booking a private carer / ilarna Personal Assistant, we have some helpful tips and tricks to find the perfect care for you or your loved one.
Here are our tips and tricks:
Tip one:
Be specific.
Finding an ilarna Personal Assistant with experience in your specific care requirements is essential. Our matching service ensures you will only be matched and connected with ilarna Personal Assistants who have experience in providing the care requirements you have selected. This ensures you receive that high-quality, family-feeling care that we’re known for and provides peace of mind for you and your loved ones.
Tip two:
Chat before.
ilarna enables you to chat and communicate with a range of ilarna Personal Assistants to help you find your perfect fit! Having a connection before the first session is booked can be incredibly comforting and provide you with that extra reassurance, it’s also a foundation of trust!
Tip three:
Utilise the discovery sessions.
ilarna offers a discovery session for you to connect and meet your ilarna Personal Assistant in person! Meeting in person before any sessions are booked is a fantastic way to start a trusting relationship with your ilarna Personal Assistant, share your care plan in more detail and discuss the tasks expected of your ilarna Personal Assistant, and ask more questions and learn more about them.
How to book an ilarna Personal Assistant:
Booking your first session with your ilarna Personal Assistant is super simple to do!
Once you’ve connected with your ilarna Personal Assistant and are ready to proceed with your first session, our Customer Experience Team will start the booking process and guide you through every step of the way.
After contacting the team we’ll ask you a couple of questions to learn more about you, what tasks would be expected from your ilarna Personal Assistant and the kind of person you’d like to connect with.
Once you’ve selected the ilarna Personal Assistant you’d like to learn more about we can schedule a discovery session which is the perfect time to meet in person and see if you click before committing to any booked sessions. This is a fantastic time to build a foundation of trust, ask any questions you might have and leave feeling empowered and confident in booking your first session with them.
The Customer Experience Team will then guide you through the booking process and sign you up for your first session together!
Our Customer Experience Team are dedicated to ensuring you feel supported throughout and are always available to answer any questions and be a shoulder to lean on if you need us. If you have any other questions about booking an ilarna Personal Assistant you can contact us, we’re happy to help!
Phone: 0208 050 4805
Email: hello@ilarna.com
Live chat: www.ilarna.com